23ph Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("Player," "User," "you") and 23ph ("23ph," "the Platform," "we," "us," "our"), governing all access to and use of the 23ph website, mobile browser interface, games, payment services, promotions, and all associated content and features (collectively, the "Service").

By completing the 23ph registration process, accessing the platform, depositing funds, or placing any wager, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any provision of this Agreement, you must not register for or use the 23ph Service.

These Terms are effective as of the date displayed in the header above and supersede all prior versions. Your continued use of the 23ph platform following any published update to these Terms constitutes your acceptance of the revised Agreement.

2. Eligibility & Registration

To register for and use a 23ph account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Service:

• You are at least 21 years of age. This minimum age requirement is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) for all online gambling services operating in or accessible to residents of the Philippines. The 21-year minimum age reflects the legal framework applicable to casino-style gambling under Philippine law.
• You are a natural person — not a corporation, partnership, or other legal entity — registering on your own behalf.
• You are not a resident of, or physically located in, a jurisdiction where accessing online gambling services is prohibited by applicable law.
• You are not a current employee, contractor, director, or officer of 23ph, nor an immediate family member of any such person.
• You are not subject to any self-exclusion order imposed by 23ph, PAGCOR, or any other recognized gaming authority.
• You have not previously had a 23ph account suspended or permanently closed for breach of these Terms.

23ph reserves the right to request documentary proof of any eligibility requirement at any time. This includes, but is not limited to, a government-issued Philippine ID (UMID, PhilSys ID, driver's license, or passport), proof of address, and source-of-funds documentation. Failure to provide required documentation within a reasonable timeframe may result in account restriction or closure.

3. Account Management

Each individual may hold only one (1) active 23ph account. The registration of multiple accounts — whether using the same or different names, contact details, payment methods, devices, or IP addresses — is strictly prohibited and constitutes a material breach of this Agreement.

You are responsible for ensuring that all information provided during registration and throughout your use of the 23ph Service is accurate, complete, and kept up to date. This includes your legal name, date of birth, Philippine mobile number, and any payment method details linked to your account.

4. Deposits & Payments

All deposits to your 23ph wallet are processed in Philippine Peso (PHP). 23ph accepts deposits via GCash, Maya (PayMaya), BPI, BDO, UnionBank, Metrobank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20. Accepted payment methods may change at 23ph's discretion, with notice provided to registered players.

The minimum deposit amount is ₱50 unless otherwise specified for a particular payment method or promotion. 23ph does not charge deposit fees, though your payment provider may apply their own transaction fees — these are outside 23ph's control.

Deposits must be funded from payment methods registered in your own name. The use of payment accounts belonging to third parties — including family members — is prohibited. 23ph reserves the right to refuse or reverse deposits originating from unverified or third-party payment instruments.

5. Withdrawals

You may request a withdrawal of your available 23ph wallet balance at any time through the Cashier section of your account, subject to the following conditions:

• Your account has completed the required level of KYC verification.
• The withdrawal amount does not exceed your available (non-bonus) balance.
• No security review or account investigation is currently pending on your account.
• All applicable wagering requirements on bonus funds have been met.

Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. GCash and Maya withdrawals for fully verified 23ph accounts are typically processed within five (5) minutes during normal operating hours. Bank transfers to BPI, BDO, UnionBank, and Metrobank are typically processed within twenty-four (24) hours. USDT TRC20 withdrawals are confirmed on-chain within approximately thirty (30) minutes.

23ph reserves the right to request additional verification documentation before processing withdrawals that trigger AML thresholds or that are flagged by 23ph's fraud prevention systems. Processing timelines may be extended during such reviews.

6. Bonuses & Promotions

23ph may offer welcome bonuses, reload bonuses, free spins, cashback promotions, and other incentive programs to eligible players from time to time. The availability, structure, and terms of each promotion are set out in the specific promotion's terms, which form part of this Agreement.

7. Gameplay Rules

All games available on the 23ph platform — including live casino games, slot machines, bingo, lottery draws, and sports betting — are governed by the individual game rules published within each game interface and/or the relevant provider's rule documentation. In the event of a discrepancy between game rules and these Terms, the specific game rules take precedence for gameplay disputes; these Terms govern all account, financial, and conduct matters.

All bets are final once confirmed by the 23ph system. 23ph will not cancel or amend confirmed bets except where a technical malfunction has demonstrably affected the outcome. In such cases, 23ph reserves the right to void affected bets and return stakes to players' wallets.

8. Prohibited Conduct

The following conduct is strictly prohibited on the 23ph platform. Engaging in any prohibited conduct constitutes a material breach of this Agreement and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account, or registering an account on behalf of another person.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the platform in a manner not available to ordinary players.
• Engaging in any form of fraud, money laundering, or use of funds derived from criminal activity.
• Using VPN services or IP masking tools to circumvent geographic restrictions or account-level restrictions imposed by 23ph.
• Colluding with other players in live casino or poker-type games to gain an unfair advantage.
• Engaging in chargebacks or payment reversals through your bank or payment provider without legitimate grounds after losses have been incurred on the platform.
• Exploiting software bugs, game errors, or misquoted odds to generate profit — including failing to report such errors to 23ph immediately upon discovery.
• Engaging in any conduct that harasses, threatens, or abuses 23ph support staff or other players via live chat or any other communication channel.

9. Responsible Gaming

23ph is committed to the promotion of responsible gaming practices and the protection of vulnerable players. Gaming on the 23ph platform is intended to be a form of entertainment — not a source of income or a solution to financial difficulty.

23ph provides the following responsible gaming tools, available to all account holders at any time through their account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount deposited into your 23ph wallet. Limit reductions take effect immediately; increases are subject to a cooling-off period.
• Session Time Alerts: Configure notifications that alert you when you have been logged in continuously for a specified number of hours.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the 23ph platform. Temporary exclusions range from 24 hours to 12 months. Permanent self-exclusion cannot be reversed. During any self-exclusion period, your account cannot be reactivated and you will be removed from all promotional communications.
• Reality Checks: Periodic in-session notifications showing total time spent and net win/loss position for the current session.

If you believe you or someone you know may have a problem with gambling, 23ph encourages you to visit the Responsible Gaming page for resources, support contacts, and guidance on using 23ph's self-help tools.

10. Privacy & Data

The collection, use, storage, and protection of your personal data by 23ph is governed by the 23ph Privacy Policy, which is incorporated into this Agreement by reference. By accepting these Terms, you also acknowledge and accept the Privacy Policy.

23ph processes personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your data is processed for purposes including account verification, KYC compliance, fraud prevention, transaction processing, and customer support.

11. Intellectual Property

All content on the 23ph platform — including the 23ph name, logo, visual design, software, game content licensed from third-party providers, text, graphics, and user interface elements — is protected by intellectual property rights. No part of the 23ph platform may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of 23ph and/or the relevant third-party rights holder.

Your 23ph account grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal entertainment purposes only. This licence does not constitute a sale or assignment of any intellectual property rights.

12. Limitation of Liability

To the maximum extent permitted by applicable law, 23ph's total liability to you for any claim arising out of or in connection with the Service — whether in contract, tort, negligence, or otherwise — shall not exceed the total value of deposits made by you to 23ph in the thirty (30) days preceding the event giving rise to the claim.

23ph shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of gaming opportunity, arising from your use of the Service or from any interruption, suspension, or termination of your access to the Service.

Nothing in this clause limits 23ph's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.

13. Suspension & Termination

23ph reserves the right to suspend, restrict, or permanently close your account with or without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete required KYC verification within a specified timeframe.
• Suspected fraudulent activity, money laundering, or use of the Service for any illegal purpose.
• Receipt of a self-exclusion request from the account holder.
• Regulatory instruction from PAGCOR or other competent authority.
• Extended period of account inactivity as described in Section 3.3.

Upon closure of your account, any verified balance remaining in your 23ph wallet that has not been forfeited under these Terms will be returned to you via your most recently verified payment method within a reasonable period, subject to completion of any outstanding verification or review processes.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The parties irrevocably submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any disputes arising out of or in connection with this Agreement.

15. Amendments to These Terms

23ph reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address or mobile number on file, and/or by displaying a prominent notice on the 23ph platform. The updated Terms will display a revised "Last Updated" date.

Your continued use of the 23ph Service following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, your sole remedy is to cease using the Service and close your account.

16. Contact Information

If you have questions about these Terms & Conditions, require clarification on any provision, or wish to raise a formal dispute, you may contact 23ph through the following channels:

• Live Chat: Available 24/7 directly within the 23ph platform. This is the fastest way to reach a support agent for real-time assistance.
• Email: [email protected] (plain text — not a clickable link). Response time is typically within 24 hours during business days.

For regulatory matters, PAGCOR may be contacted through their official government channels. 23ph cooperates fully with PAGCOR investigations and regulatory inquiries.